Suffolk firefighters underpaid due to faulty computer system

2:27 PM 30 June 2022

Many firefighters in Suffolk have been underpaid over the past year due to a faulty computer system.

About 1,400 issues have been reported since the fire and rescue service switched from the iTrent payment system to Oracle Fusion in April 2021.

Suffolk County Council said: ‘There were some technical issues with firefighters’ pay, but council staff worked to fix them all quickly – often before pay payments had even been made. made and, in some cases, making immediate payments where discrepancies have been identified.

“The Suffolk Fire and Rescue Service has worked closely with County Council to ensure any issues are dealt with quickly and properly. Indeed work to remedy the situation is already underway, We are therefore confident that all remaining issues raised by the Fire Brigades Union (FBU) will be resolved next month.”

FBU Suffolk Brigade Secretary Kevin Driver said: “The payslips look a lot better now and there haven’t been a lot of issues reported this month.

“They have offered emergency payments that cover the amount owed, but that does not make up for the misery and financial damage caused over the past year.”

Although there are only 400 firefighters on duty in Suffolk, a total of 1,400 issues have been reported.

Problems include multiple deductions made for pension payments, payments and deductions for the same figure, deductions taken for the wrong pension plan, and incorrect holiday pay calculations.

It was also reported that in some cases payslips were “incomprehensible” as they stretched over three pages which mortgage providers refused to use to calculate loan amounts.

Another example shows four duplicate pension deductions made to an individual, resulting in a deduction of more than 50% of his salary when the deduction should be 12.9%.

FBU Suffolk Brigade Chairman Phil Johnson said: ‘It is disgusting that the Suffolk Fire and Rescue Service has not resolved this issue, especially as we are now in a cost crisis of life.

“The Suffolk Fire and Rescue Services cannot claim to look after their people while this drags on.

“No decent employer would leave their employees so out of pocket due to administrative errors, and potentially facing difficulty paying mortgages, buying food for their families and more. This is completely unacceptable and must be addressed immediately. .”

Gordon K. Morehouse