NHS 111 service affected by cyberattack on computer system

PROBLEMS with the IT systems of the NHS 111 service have been caused by a national cyberattack on the entire NHS IT system.

The outage reportedly affected system-wide services, including patient referrals, out-of-hours appointment scheduling, digital prescriptions and ambulance dispatch.

Patients contacting NHS 111 are warned of delays as healthcare professionals have to handwrite everything, including prescriptions and patient notes.

Health Secretary Steve Barclay said on Saturday he was aware of the incident and that NHS England had “contingency plans” in place for affected areas.

The attack was identified at 7 a.m. on Thursday August 4 but has yet to be resolved.

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An NHS spokesperson said the problem was caused by an “external provider” called Advanced.

They added: “While Advanced works to resolve its software issues, thanks to our hardworking staff, NHS 111 services remain available for sick patients, although some people will face longer waits than usual. habit.

“Patients can find the information they need faster via 111 online, but as always, if it’s an emergency, please call 999.”

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Gordon K. Morehouse