Logan Airport’s computer system “backs up and runs” after outage that caused long lines of passengers on Friday morning

Delays for American Airlines, JetBlue, and Alaska Airlines passengers due to an airline computer outage early Friday ended, as were long lines of travelers at East Boston’s Logan International Airport, officials said.

The outage of the Saber system used by the three airlines lasted about two hours and the resulting number of passengers had reduced by 8:15 a.m., according to Massport and airline officials. The cause of the computer failure was not disclosed by Saber.

In a statement, American Airlines said its software company Saber “had a technical problem that affected several carriers, including American.” He said the issue was resolved around 5:30 a.m.

Alaska Airlines also confirmed that the Saber system “broke down” and that there were planes unable to board. Just before 6 a.m., the airline also noted it was “operational again”.

New York’s John F. Kennedy Airport tweeted that Jet Blue was also experiencing system-wide issues, confirming around 6 a.m. that it was operating again. The airport has always urged travelers to allow more time for their travel plans on Friday.

This story will be updated as more information becomes available.


Brittany Bowker can be contacted at [email protected] Follow her on Twitter @brittbowker. John R. Ellement can be reached at [email protected] Follow him on twitter @JREbosglobe.



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Gordon K. Morehouse