JPD completes computer system update

The Juneau Police Department is nearing the end of a multi-year effort to update a decades-old computer system.

“JPD had been using this legacy system since 1999, so we definitely took our money out of it. It was definitely time for a replacement,” Erann Kalwara, JPD’s public security officer, said in an email.

JPD staff had a tentative completion date of Thursday, September 22, however, repairs to these features took longer than expected. According to Kalwara, the department’s former vendor no longer supported updates and all of the department’s apps have now been replaced by the Tyler Enterprises system.

“Our CAD system was working great for calls but no longer printing out incidents, we couldn’t comply with new federal crime reporting mandates, and other little inconveniences were popping up left and right,” said Kalwara. “We have replaced our computer-aided dispatch, our mobile computer application for (police and fire), our field reports (law enforcement), our law enforcement records management system and our mapping program for dispatch, police and firefighters.”

Kalwara said that in addition to the updates, the department is making mapping enhancements that will help dispatchers and responders locate service calls. These enhancements are done in conjunction with the JPD Database Specialist, IT staff, City IT staff, and City Mapper.

“We’re rolling out big improvements to mapping,” Kalwara said. “We now have better mapping assets than a month ago, but we’re still working to get the data loaded and presented to our dispatchers and responders for use in service call mapping.”

Kalwara said that in the past, the department reported Uniform Crime Summary Reports to the state and the FBI, but is now implementing the National Incident-Based Reporting System. According to Kalwara, incident-based reporting has been mandated by the Ministry of Justice and this affects eligibility for JPD grants and crime reporting.

“We are now able to provide additional data fields as required to comply with federal standards,” Kalwara wrote. “The new NIBRS data collection and submission process increases the amount of information we collect about crimes, incidents and the subjects involved in the situations. It has added steps for our police and records technicians, but ultimately it will provide a better picture of what we are responding to.

According to Kalwara, the project was a huge undertaking for the department that had been underway for over two years. In addition, Kalwara said that great credit is given to the group of IT employees and database specialists in the department for their continuous work.

“From building servers, to configuring client machines, to integrations and configuration, and then reconfiguring everything to make it work for end users, they’ve given it their all in the past 10 months,” Kalwara wrote. “We also had employees in other work units such as Archives, Patrols, Investigations, Dispatch, Community Services and Evidence who helped with setup and took responsibility for training their peers. We rolled out a train-the-trainer approach that was a bit daunting. »

Kalwara also said that while some things are still in the testing phase, the rollout of the department’s new system included integration with other systems such as 911, digital evidence management, DPS TraCS, alert of Capital City Fire/Rescue Fire Station, CCF/R recordings. CCF/R Active 911 management and response programs.

“Some non-critical integrations are still in progress, such as Coplogic Online Reporting. We are in the testing phase and hope to have the webpage for online citizen submissions up and running soon,” Kalwara wrote. Patience from the public as we work out how best to deliver our “Daily Activity Bulletin.” The bulletin has been out for 5 days, so it will probably be a few months before the dust settles.

The police newspaper resumed publication in the Empire Juneau on Tuesday, October 12.

• Contact journalist Jonson Kuhn at [email protected]


Gordon K. Morehouse