Employment agency selects Deloitte to replace UIA’s aging IT system

The Michigan Unemployment Insurance Agency (UIA) today announced that it has selected Deloitte to design and install a modern, innovative, and user-focused unemployment insurance information system that prioritizes ease of access for workers and employers while streamlining the processing of unemployment insurance claims. The UIA’s current aging architecture makes it difficult to process worker claims and employer payments efficiently, especially in rapidly changing economic conditions such as the recent global pandemic.

The new system will replace the Michigan Integrated Data Automated System (MiDAS), first commissioned nearly a decade ago under Governor Rick Snyder. Workers use MiDAS’ Michigan Web Account Manager (MiWAM) to file unemployment claims and certify benefits; employers use MIWAM to pay unemployment contributions and file reports.

“The Unemployment Insurance Agency works hard every day to improve all the ways Michigan workers interact with our unemployment system, and that starts with a new, human-centered, easy-to-use computer system,” said said Julia Dale, director of the UIA. “Already, the UIA is in better shape than at any time in the past decade – but that’s not enough. Michigan workers should be able to apply for benefits with confidence, so they can provide for their families without worrying about when or if they will receive benefits. I am committed to developing a robust and secure system that provides the people of Michigan the help they need when they need it. »

The new system is expected to be fully operational in 2025. The total expected cost is over $78 million over a 10-year contract.

Deloitte, with decades of experience in UI modernization, currently supports UI benefits and tax systems in 15 states, including California, Florida and Massachusetts. Its Unemployment Framework for Automated Claim & Tax Services (uFACTS) system offers superior program integrity to ensure timely payment of benefits as well as a robust and comprehensive fraud detection program.

Deloitte’s system will also allow the UIA to quickly adapt to respond to economic changes that may increase demand on the state’s user interface system, limit the amount of custom coding needed to quickly analyze user interface data or make changes to the program, and to connect to other state software, which allows seamless access for applicants and UIA staff.

As the UIA transitions to a new system that prioritizes ease of use and meets Michigan’s unique specifications, workers and businesses should experience no disruption in accessing MiWAM or the services provided by the UIA. UIA.

The UIA worked with the Department of Technology, Management and Budget (DTMB) to review responses to the agency’s Request for Proposals (RFP), which was released earlier this year.

A modernized, user-centric environment that reduces barriers to accessing unemployment benefits and makes it easier for workers to find jobs is a cornerstone of the customer service reforms Director Dale has launched at the UIA:

  • Partnered with Civilla, a Detroit nonprofit, to rethink the language used in public correspondence with the public.
  • Staff and resources reallocated to tackle a backlog of cases.
  • Redesigned the agency’s public website at Michigan.gov/UIA for easier use on mobile phones and tablets.
  • Identified initiatives and processes that would facilitate access to unemployment benefits for workers in underserved communities through a $6.8 million grant from the United States Department of Labor (USDOL).

The installation of a new IT system is an important aspect of Director Dale’s ongoing transformation of the UIA in the wake of a global pandemic. In her year in her leadership role, Director Dale has also:

  • Approved more than 76,000 overpayment waivers of state and federal benefits this year during the pandemic. In the last week of October, the UIA granted waivers to 14,045 workers who submitted gross pay instead of net pay, based on confusing federal instructions, when they applied for benefits. About $71 million was waived and about $4.5 million is to be refunded to those eligible for waivers who had begun repaying their overpayment.
  • Implemented new ethics and security clearance policies for employees and contractors.
  • Worked with the Attorney General’s office as well as local, state, and federal law enforcement to bring bad actors to justice and combat fraud within the agency.
  • Rebuilt to nearly $1.8 billion (and growing) the Unemployment Insurance Trust Fund from which weekly benefits are paid to workers who lose their jobs through no fault of their own.

Unemployed workers with questions about their application can go to Michigan.gov/UIA and click the Book an Appointment link to arrange an in-person, phone, or virtual meeting with a qualified staff member. Convenient times and dates are available. Applicants may also call UIA Customer Service at 1-866-500-0017.

Gordon K. Morehouse