DCS Guardian IT System Manager Resigns Over Complaints


The official who oversaw the development and launch of an Arizona Department of Child Safety computer system, now at the center of an ongoing escalation in payments and access resigned, effective next week.

Linda Roberts is the agency’s chief information officer and has worked for the state government since 2011.

DCS has confirmed his resignation, which a spokesperson said he submitted last week.

“She has found an opportunity out of state that will allow her to be with her family,” the agency said in a statement, without saying whether her departure was linked to the difficult launch of Guardian, the management system of the agency information. “We thank her for her service and we send our best wishes for her future endeavors.”

Roberts led the creation of Guardian. Since it went live on February 1, one problem after another has arisen with the new technology.

Many foster and adoptive parents complained in February that they were not receiving the allowances and subsidies owed to them to care for the children. Some of them said the problem reappeared in early March even as DCS used a workaround to send automatic payments to caregivers.

The Republic of Arizona reported in March that the agency said it intentionally disabled the portal that caregivers use to file payment bills in order to relieve “startup pressure” on the system. The gate remains closed seven weeks later.

This month, oversight agencies, such as the State Ombudsman / Citizen’s Aid and the State Foster Family Review Boards, complained that they had been excluded from the new system, even if they had access to its predecessor.

Earlier this week, a youth in the state’s extended foster care system said a DCS staff member told her she was among an estimated 100 youth who had not received an allowance since the commissioning of Guardian.

Roberts told a state tech committee in mid-February that the Guardian system’s launch went well, saying, “Everything is working as expected and, more importantly, no downtime.”

While at DCS, Roberts won national recognition for a program that provided tablets to case managers, allowing them to file their reports into DCS’s main computer system from the field. According to the Republic State Salary Database, she was paid $ 137,000.

DIRECT LINE: Senate Committee Authorizes Supervisory Access to DCS Computer System

A state Senate committee on Wednesday approved a bill to ensure surveillance agencies have direct access to Guardian, as well as the ability to log in from their offices, instead of DCS ‘suggestion to come. at DCS headquarters to do their job.

Contact the reporter at [email protected] and follow her on Twitter @maryjpitzl.

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Gordon K. Morehouse