Atlassian survey shows lack of collaboration in software development

A investigation out of 750 IT and engineering managers found that while 83% of respondents agree that interdepartmental communication is critical to successful software development, only 41% of respondents see cross-collaboration as a priority.

The survey collected responses from organizations generating more than $ 50 million in annual revenue and was conducted by Forrester Consulting on behalf of Atlassian.

Overall, more than two-thirds of those surveyed (68%) said more departments than ever are involved in software development. Overall, 80% said they needed to improve collaboration with other departments, but 82% did not feel particularly confident about their ability to achieve this goal. Three-quarters (75%) also noted the need to improve collaboration within their own department.

Well less than half of those surveyed (42%) said their culture, processes and tools enable real-time teamwork and fluid information that helps leaders make smart decisions.

However, among the subset of highly collaborative respondents, over (53%) reported seeing greater customer satisfaction, with 59% reporting an increase in revenue due to this increased customer satisfaction.

Suzie Prince, Product Manager for DevOps at Atlassian, said the challenge organizations face is finding a way to successfully use a mix of synchronous and asynchronous communication media to better enable collaboration. In fact, collaboration as part of any DevOps culture needs to be a C-level discussion to consistently accelerate the speed at which software can be developed and deployed, she added. The central problem is that not all leadership teams are equally comfortable with open communications between the different departments that make up an organization, Prince said.

It is essential that senior managers set that tone and lead by example; DevOps best practices cannot only be adhered to by development teams. The entire business needs to adopt DevOps best practices as an operating model for the business to truly derive maximum benefit from it.

Unfortunately, DevOps practices within development teams have been adopted unevenly, so it is often very difficult to get the rest of the business to adopt DevOps principles. However, organizations that embrace DevOps tend to be much more advanced in becoming a digital business and can more deftly take advantage of business opportunities as they arise or change strategy if changing business conditions can. to justify. In fact, organizations that have adopted DevOps best practices arguably fared better during the economic decline that followed the onset of the global COVID-19 pandemic that surprised all business and IT leaders.

It is not clear from the Atlassian survey results whether a DevOps divide is starting to emerge that makes some organizations more competitive than their rivals. In theory, at least, if every organization is now a software company that creates something or provides a service, then the faster it can reliably build and deliver applications, the greater the competitive advantage it can achieve and maintain. is tall.

There are, of course, a whole host of factors that determine the competitiveness of an organization. However, in the age of digital transformation of businesses, it is clear that being able to build and deploy software at a fairly steady pace is the new tabletop stake required for simple survival.


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Gordon K. Morehouse